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Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates and Estimates

Our Current Rates are as Follows:

 
Australia Rest Of World
Standard $4.99 $19.99
Express $9.99 $29.99


Note: These rates are subject to change at any time. We are always looking to improve these rates to provide the best rates possible to our customers. These rates are subject to current shipping costs and market rates.


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@kronosarcade.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@kronosarcade.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@kronosarcade.com.